HOSPITALITY IS COLOR
“One of my favorite questions to ask was, “What’s the difference between service and hospitality?” The best answer I ever got came from a woman I ended up not hiring. She said, “Service is black and white; hospitality is color.” “Black and white” means you’re doing your job with competence and efficiency; “color” means you make people feel great about the job you’re doing for them”
The key to great hospitality lies in creating a balance between personalized service, genuine care, and attention to detail. Mastering this balance in interior design is an essential part of our LGID way it allows us to deliver exceptional design. Hospitality and a client-centric approach is one of the cornerstones to our firm.
LGID Grata Dinner #1 – a Pasta Making & Italian Dinner night at the Design 100 for clients & partners
Our LGID core values have been created around hospitality and customer care.
Self-Driven
We are aware that as much as we are one team LGID cannot work unless each of us is proactive and takes personal responsibility for always moving each of our projects forward.
Problem Solving
We think of solutions when others give up. Going above and beyond to make smart decisions and solve issues for the company and our clients.
Ethically Mannered
We always choose to do the right thing, putting our clients’ best interests first no matter what. Committing to find ways to give back to the community in gratefulness for our blessings.
Client Centered
We give exceptional customer service to our clients and deliver premier interior design work. We anticipate what our clients and builders need and go above and beyond for them.
Acts Creatively
We challenge ourselves to think of innovative and creative designs. Striving to inspire, learn and educate ourselves and other team members.
Respectful Attitude
We always treat clients, builders, and teammates with respect. Showing patience, kindness and a positive attitude are our goal.
Team Player
We are mindful of supporting the company and each other. We look for ways to encourage, challenge and help the team be its best. Having confidence that we always have each other’s back.
“Whatever you do for a living, you can choose to be in the hospitality business.”
In essence, great hospitality is about making people feel valued, comfortable, and understood. We always strive to genuinely deliver hospitality to our treasured clients, partners and team members in all the beautiful space we design.